Refund & Return Policy – Glow Sphere Store

Thank you for shopping with Glow Sphere Store. Customer satisfaction is important to us. Please read our Refund & Return Policy carefully.

Returns

We accept returns only in the following cases:

• The product received is damaged.
• The product received is defective.
• The wrong product was delivered.

To be eligible for a return, you must contact us within 48 hours of delivery and provide clear photos or videos of the issue.

Non-Returnable Items

We do not accept returns or exchanges for:

• Change of mind after purchase.
• Incorrect size, color, or variant selected by the customer.
• Products that have been used, damaged, or altered after delivery.
• Items without original packaging.

Refunds

Once your return request is reviewed and approved:

• Refunds will be processed within 5–10 business days.
• The refund will be issued to the original payment method used during purchase.
• Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

Order Cancellation

Orders may be cancelled before they are shipped. Once an order has been dispatched, cancellation requests cannot be accepted.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us with:

• Order Number
• Photos or videos of the product
• A brief description of the issue

We will review the request and provide a suitable resolution.

Contact Us

For return, refund, or cancellation requests, please contact us through our Contact Us page.

Policy Updates

Glow Sphere Store reserves the right to modify this Refund & Return Policy at any time. Any updates will be posted on this page.

Last Updated: June 2026